Question 1

What is a collection agency?

Accepted Answer

A collection agency is a company that specializes in recovering unpaid debts on behalf of businesses or individuals. Agencies like Intercol Debt Recovery use proven strategies, multilingual teams, and legal expertise to collect overdue accounts domestically and internationally.

Question 2

How is Intercol different from other collection agencies?

Accepted Answer

Intercol focuses on large, cross-border accounts and provides global coverage with native-speaking collectors. We use advanced technology, transparent reporting, and a client-first approach to maximize recovery while preserving your business relationships.

Question 3

How will Intercol maintain my reputation and relationship with my customers?

Accepted Answer

Intercol uses ethical, professional communication and custom-tailored strategies to recover debts while minimizing disruption to your client relationships. Our collectors are trained to act as an extension of your business, prioritizing diplomacy and compliance.

Question 4

How can I check the status of my accounts assigned to your debt collection agency?

Accepted Answer

Clients can monitor the status of their accounts in real time using Intercol’s online portal. The portal allows you to append notes, review progress, and access all reporting features 24/7.

Question 5

What does the debt collection process mean?

Accepted Answer

The debt collection process involves contacting debtors, negotiating repayment, and, if necessary, escalating to legal action. Intercol’s process is systematic and transparent, starting with amicable efforts and moving to litigation only if needed.

Question 6

In which countries does Intercol collect debts?

Accepted Answer

Intercol collects debts worldwide, including the USA, Canada, UK, France, Spain, Italy, Ireland, Germany, Turkey, UAE, Saudi Arabia, Thailand, Poland, Belgium, and many more countries.

Question 7

What types of clients does Intercol serve?

Accepted Answer

We serve a broad range of clients, including healthcare providers, B2B accounts, freight and logistics companies, financial institutions, and government organizations.

Question 8

What languages does Intercol support?

Accepted Answer

Intercol supports English, Spanish, French, German, Italian, Turkish, and more, ensuring effective communication with debtors worldwide.

Question 9

What is a forensic debt collection agency?

Accepted Answer

A forensic debt collection agency specializes in complex cases, often involving disputed or hard-to-trace debts, and uses investigative techniques to locate assets and recover funds.

Most Common Questions

Our FAQ